Always-on support that actually knows your business.
Upload your docs — however messy
Drop in your FAQs, help notes, policies, or playbooks as TXT or Markdown.
Frontline automatically organises them into prepared answers and replies
accurately from your own material. Those prepared answers stay available until
you remove the uploaded docs.
Customers get real answers, not generic responses
Replies go out from your own support address, in plain text, grounded in what
you actually wrote — not hallucinated AI output.
Works all day, every day
Customer questions get answered immediately, whether it's 2pm or 2am, without
anyone on your team having to be available.
You decide what gets handled and what comes to you
Choose which categories — refunds, billing, account issues, sensitive
conversations — land back in your inbox instead of getting an automatic
reply.
Preview before anything goes out
Test Frontline against real customer questions and see exactly what it would
reply before you turn automation on.